© 2015-2019 by Nina Ullrich

SHIPPING & RETURNS

Shipping Policy

Worldwide shipping. If 'Made To Order' - please allow 1-3 weeks before shipping. My online store has a special 'Ready To Ship' section which reflects current stock levels - please allow 2 working days for ready to ship items. All shipments are tracked and insured. I love to wrap all products beautifully for you!

Return & Exchange Policy

Reasons for a return:

 

You changed your mind:

Cancellations of orders need to be made in writing within 10 hours of placing an order.

Once the items have been shipped a 14 day return period applies. Only fully priced ready to ship items can be exchanged. No refunds can be given on made to order products but I am happy to exchange your purchase for another product or credit note given that you return your item in new and undamaged condition.

Please note that earrings and special custom orders are non returnable. 

It has arrived damaged:

If your order has arrived damaged please send me an email immediately to contact@ninaullrich.com within a day of receiving your order and make sure to include a clear picture!

Item looks different to the product picture:

All of my products are handmade so it is unavoidable that they might vary slightly from the pictures you see on the website. I always take the greatest care in finishing all my products to a very high standard and would never ship something out to you that is less than perfect! However if you feel there's a significant disappointment please email me so we can resolve the problem.

Item broke after being worn:

Although this rarely happens, studs can come off in which case I am happy to send you a replacement to attach to either your bag or belt! Silver is a softer metal and delicate styles should be handled with care. I am happy to repair jewellery and would ask a small surcharge to cover repair and shipping.

How to return:

Return shipments must be insured and tracked services. Please make sure to return a product in it's original condition and packaging. Shipping refunds only apply on lost shipments or items arriving in damaged condition. Once a delivery attempt has been made we see the shipment as fulfilled and it is the buyers responsibility to arrange redelivery. 

Credit notes are valid for 6 months.

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