Shipping & Returns
Shipping
UK Shipping:
UPS Standard Shipping on all orders.
​
International Shipping:
If you wish to have your order shipped outside the UK please check what import charges / customs duties you can expect to pay on the value of your order. All orders to countries outside of the United Kingdom are shipped on DDU (Delivery Duty Unpaid) basis. All shipments are tracked and insured and you will receive a notification email with your tracking details.
If you wish to add a message and/or gift tag and wrapping to your order please email the details with your order number.
​​
Return & Exchange Policy
​
Reasons for a return:
​
You changed your mind:
Cancellations of orders need to be made in writing within 10 hours of placing an order.
Once your order has been delivered a 14 day return period applies. Only fully priced ready to ship items can be exchanged. No refunds can be given on made to order products but I am happy to exchange your purchase for another product or credit note given that you return your item in new and undamaged condition.
Please note that earrings and special custom orders are non returnable.
​
It has arrived damaged:
If your order has arrived damaged please send an email immediately to contact@ninaullrich.com within a day of receiving your order and make sure to include a clear picture.
​
Item looks different to the product picture:
All of my products are handmade so it is unavoidable that they might vary slightly from the pictures you see on the website. The greatest care is given in finishing all products to the highest standard. However if you feel there's a significant disappointment please email directly.
​
Item broke after being worn:
Silver is a softer metal and delicate styles should be handled with care. A repair service is available for a small surcharge to cover the work and shipping.
​
How to return:
Return shipments must be insured and tracked services. Please make sure to return a product in it's original condition and packaging. Shipping refunds only apply on lost shipments or items arriving in damaged condition. No refunds can be given on custom duties or taxes when shipping outside the UK. Once a delivery attempt has been made the shipment is considered as fulfilled and it is the buyers responsibility to arrange redelivery.
​
Credit notes are valid for 6 months.