Store Policy
Lead times before shipping:
​
Pre Order / Made To Order - Please allow 5 weeks before shipping. If the item is out of stock it can be made to order. The lead time allows for the materials to be sourced and the item to be handmade. Additional processes like hallmarking and gold plating are external services and take up several weeks. Therefore depending on the order leat times can vary.
​
Ready To Ship - Please allow 3 working days before shipping. If the item is in stock it can be wrapped up and shipped within days.
​
Bespoke - This process can take weeks or even months depending on the brief and complexity.
​
​
Privacy & Safety
​
We receive, collect and store any information you enter on my website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This helps us make this website more efficient and easy to use whilst also giving us very useful information on where and when people like to visit the site.
We also collect personally identifiable information, including your name, email and communications we have when for example you to write to us via the contact form, subscribe to the newsletter or purchase a product through the online store.
When making a purchase we require a shipping and billing address to process your order, we will keep this information along with a history of your purchases.
​
This website is hosted by the Wix.com platform. Wix.com provides us with the online platform that allows us to sell products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by this website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by this online shop and its service providers.
​
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
​
If you would like to: access, correct, amend or delete any personal information we have about you or if you don’t want us to process your data anymore, please let us know via email at contact@ninaullrich.com
​
Read the full Privacy Policy here.
​
​
​
Wholesale Enquiries
​
Please send an email to contact@ninaullrich.com for more information.
​
​
​